Contact
Reach HOOP the way
the road does.
Three queues, three live doors. Everything below is a working path into the HOOP team today — not a contact form that goes nowhere.
Riders
Every ride starts on the home screen: set your route, pick a product, request with your M-PESA number. A HOOP team member calls to confirm before the driver is matched.
Request a rideDrivers
The three-step application — your details, documents, then vehicle — goes straight into the HOOP team queue. Every applicant gets a call before their first trip.
Apply to driveSafety
The SOS button on your ride sends your name, trip code and GPS position straight to the HOOP team, and tells you on screen when it lands. In immediate danger, call 999 or 112 first.
See how tracking worksBefore you ask
Not a public one — and we won’t print a number we can’t staff. The ride request and driver application queues are watched by the HOOP team, and every confirmed rider gets a call-back. If you’re mid-trip, SOS in the tracker is the direct line to the response team.
Your request lands in the team queue the moment it is sent, and the confirmation call always comes before a driver is matched. Nothing is charged while you wait — the M-PESA request only reaches your phone after the team confirms the fare with you.
Yes — that’s the original HOOP idea. Apply through the driver wizard; the crew pass and seat-sharing products were built around stage operators first.
Same route as everything else at HOOP: put it through the driver or rider queue with a note, and it reaches the team that owns that side of the network.